If you are on Business Plan or higher you can enable Custom Caller ID that will help your website visitors see your Business phone number on their phones when they are requesting a callback from your website. That will help them to get in touch with you later and save your phone number in their address book. 

To set up a Caller ID, you would need to complete 2 steps:

Step 1. Verify your phone number

Products & Settings / Callback Widget / Websites / Caller ID

Step 2. Adjust your Caller ID behavior for Agents and Customers. 

Products & Settings / Callback Widget / Websites / Widget Settings - Caller ID

Below please, find the best practice settings for Caller ID. 

Watch this quick video and learn how you can manage your Custom Caller ID.